TRAXsuite Privacy Notice

This Privacy Notice describes how Azolver collects, uses and discloses personal data and what choices you have with respect to your personal data.

When we refer to “Azolver”, we mean Azolver Svenska AB, company that is registered in Sweden, registration number 556061-6533, address SE-19124 Sollentuna, Hammarbacken 12  (referred to herein as “we,” “us,” or “our”).

We act as the controller or processor of your personal data, as explained in more detail in the “Applicability of this Privacy Notice” section below.

To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Notice as “personal data.”


Applicability of this Privacy Notice

This Privacy Notice applies to all personal data collected or submitted when you install or use parcel tracking application „TraxSuite“ (the “Application”) and services we provide related to this Application (the “Services”), and when you visit our website.

This Privacy Notice does not apply to any third-party applications or software that integrate with the Services through our application (“Third-Party Services”), or any other third-party products, services or businesses.

Access, delivery and use of the Services shall be governed by a separate agreement with our customers (the “Customer Agreement”), including the processing of any personal data or other content submitted through Application (“Customer Data”).

A Customer is the organization, that entered into the Customer Agreement with us. The Customer (for example your employer) controls any associated Customer Data and its instance of the Services. If you have any questions about specific regarding Application settings and privacy practices, please contact the Customer. If you have received an invitation to join the Application but have not yet created an account (“Service Account”), you should request assistance from the Customer that sent the invitation.


Personal data we process

We may collect, receive and process Customer Data and other information and data (“Other Information”) in a variety of ways:

–       Customer Data. Customer or individual granted access to the Application by a Customer (“Customer’ Authorized User”) can submit Customer Data to us when using the Services. For example, Customer or Customer’ Authorized User can provide via Application name and contact information about Customer’ Authorized User, information about the parcel and parcel delivery information.

–       Other Information. We also collect, generate and receive Other Information:

(a)   Application and Account information. To create or update Service Account in our Application, you or Customer (e.g. your employer) supply us with an email address, phone number, password, and similar account details. In addition, Customer can provides us with billing information, such as contact details, banking information and address.

(b)   Communication data. We may send you Services, technical and other messages or contact you to inform about changes in our Services and important Services-related notices, such as security and fraud notices.

(c)   Services metadata. When the Customer’s Authorized User interacts with the application and Services, metadata is generated that provides additional context about the actions of Customer’ Authorized User. For example, the types of Services are used (if any);

(d)   Log data. Our servers automatically collect information when you access or use our websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the website or Services, browser type and settings, information about browser configuration and the date and time the Services were used;

(e)   Location information. We may receive information from your devices, that helps us approximate your location. We may collect location information from devices in accordance with the consent process provided by your device and you can change this identifier in your device settings.


How we process personal data

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information. However, certain personal data is collected automatically and, if some personal data is not provided, we may be unable to provide the Services.

Customer Data will be used and processed by us in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality. In terms of Customer Data we are a processor and Customer is the controller, who determines the purposes and means of the processing of Customer data. Customer may, for example, grant and remove access to the Application, assign roles, access, share, modify, export and remove Customer Data and otherwise apply its controls and policies to the Services.

We process Location information only based on the consent of the Customer’ Authorized User and you can change this identifier in your device settings.

We use Other Information to protect our legitimate interests in operating our Services, websites and business and in order to perform our Services to Customer. More specifically, we use Other Information for the following purposes:

To provide, maintain and protect our Services. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
For billing, account management and other administrative matters. We may need to contact you for invoicing and we use Application and Account information to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse.

How We Share And Disclose Information

Customers determine their own policies and practices for the sharing and disclosure of Customer Data. We do not control how Customers choose to share or disclose Customer Data. We may share and disclose Customer Data in accordance with a Customer’s instructions and with appropriate consent in accordance with the terms of Customer Agreement and the Customer’s use of Services functionality.

When the Customer’ Authorized User submits personal data in Application, it may be displayed to other authorized Users in the Application. For example, Customer’ Authorized User’s name and email address may be displayed with their profile. Customer representatives (administrators) and Customer’ Authorized Users may be able to access, modify, or restrict access to the Customer Data.

We may engage third-party companies as service providers or business partners to process personal data and support our business. These third parties may, for example, provide storage services. We also may share persona data to our affiliates, parents and/or subsidiaries. We take necessary steps to ensure that third-party companies process personal data in accordance with the required and adequate security measures and otherwise in compliance with data protection legislation and best practices.

We may disclose Customer Data or Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process. We may disclose Customer Data or Other Information to protect and defend the rights, property, our users or third parties, or in connection with investigating and preventing illegal activity, fraud, or security issues, including to prevent harm.

We will not disclose more personal data than necessary for the purpose of disclosure and with respect to regulatory legislation and data protection legislation

We do not transfer personal data outside the European Union and European Economic Area countries.


Data Retention

We will retain personal data only for as long as is necessary for the purposes set out in this Privacy Notice or as required by regulatory legislation or data protection legislation.

We will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality. Customer may be able to customize its retention settings and apply those customized settings at the Application level.

We may retain Other Information as long as necessary for the purposes described in this Privacy Notice. This may include keeping your Other Information after you have deactivated your Service Account for the period of time needed for to pursue legitimate business interests, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

You have certain statutory rights in relation to processing of your personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings provided in your Services Account. If you cannot use the settings, contact the Customer for additional access and assistance.

You have a right to file complaints about the use of the personal data with the Swedish Authority for Privacy Protection ( if you find that processing your data infringes your rights and interests.


Changes to this Privacy Notice

We may change this Privacy Notice from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services. We will make the changes available to this page and encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights, we will provide additional notice, such as via email or through the Application. If you disagree with the changes to this Privacy Notice, you should deactivate your Services Account. Contact the Customer if you wish to request the removal of personal data under their control.


Contacting us

Please also feel free to contact us if you have any questions about this Privacy Notice or if you are seeking to exercise any of your statutory rights. We will respond within a reasonable timeframe. You may contact us at or at our mailing address below: Box 408, Hammarbacken 12, SE-19124 Sollentuna.



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